Shipping & Returns

Delivery

Your order will be delivered in a 3 day time frame to the address you indicated when your order was placed. This 3 day time frame does not apply to the Christmas Holiday as manufacturers are closed and stock maybe limited. The products bought on A1 Hot Water Systems will be delivered to one address as specified by the customer at time of purchase. A1 Hot Water Systems delivers hot water systems to addresses that cover the majority of Australia’s populated area. The covered areas that qualify for free delivery can be determined by inputting your postcode during the checking out process. If the order does not proceed then it means we do not offer free delivery to your postcode. We do offer shipping outside of the specified postcodes that qualify for free delivery. In order to proceed with the order of a postcode outside of the free delivery area it needs to be phoned through to 0414 292 542 to calculate the additional shipping cost.

A1 Hot Water Systems does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

Right of Return

A1 Hot Water Systems allows you 7 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon.

We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility unless specified otherwise. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order. Some products may require a 20% restocking fee. Though we will try to avoid this cost as much as possible it still may apply. The reason for the fee is due to restocking costs from the manufacturers and suppliers.

For reimbursements:

If the product is returned within 7 days of its delivery, the User will be reimbursed via the same payment method as was used initially.