Privacy Notice

Information Collection and Use

A1 Hot Water Systems is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.

Registration

In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important E-Hotwater services such as automated order status updates via e-mail.

Order

Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number and expiration date, as an example. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the payment gateway site for more details on security measures and procedures. We do not share your personal and financial information with any third parties unless involved in the sale or distribution of your transaction.

Sharing with Sub Contractors

As this website is a highly automated system linking you to plumbers, First Names, Phone Numbers and Suburbs will be shared with subcontracters for the purpose of schedualing work.

There will be no need for you to share any further information with any installer until you have schedueled a time with the installing to complete the work. In most cases you will only need to provide your House Number and Street Address.

Cookies

We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The E-Hotwater shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, E-Hotwater will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.

1.Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.

2.This privacy statement covers the use of cookies by E-Hotwater only and does not cover the use of cookies by any advertisers.

Log Files

We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.