Conditions of Use

Introduction and Acceptance of the Terms and Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and A1 Hot Water Systems (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company A1 Hot Water Systems. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and A1 Hot Water Systems as they are used to protect your rights as a valued customer and our rights as a business.

Changes to the Terms of Service and the Website

A1 Hot Water Systems is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

Access to the Website

We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with A1 Hot Water Systems by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using A1 Hot Water Systems in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.

It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.

We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

Product information

A1 Hot Water Systems takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.

Prices

The prices indicated on A1 Hot Water Systems are shown in Australian Dollars and include delivery unless specified otherwise. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

Availability

We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

Secure payment

A1 Hot Water Systems currently offers Visa, and Mastercard methods of payment. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (A1 Hot Water Systems is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to A1 Hot Water Systems for full terms and conditions of use.

Installation

Installation is currently provided in the Sydney and in the surrounding areas covered by the Delivery Area section in the Information menu of the A1 Hot Water Systems website. We can provide installation services outside of these areas, but is based on discretion of office manager as to if there is enough time for it to get done on the day for our service of providing same day service.

Installation prices listed on the website are based on certain factors for meeting plumbing standard requirements. Installation prices require easy access to the current hot water system with existing valves being in good working order. We do not take responsibility for existing valves that leak or malfunction for any reason. We will provide a price to replace these valves as required.

We reserve the right to not proceed with a hot water system installation. We reserve the right to charge additional costs with any job due to any reason we see fit especially safety. We also reserve the right to upgrade the service level to meet Australian Standards, failer to pay any differences may lead to the termination of the job.

Intellectual ownership

All the content on A1 Hot Water Systems website (illustrations, texts, names, brand names, images and videos) is the property of A1 Hot Water Systems. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by A1 Hot Water Systems. All information, content and files is protected by International law concerning intellectual ownership and copyright. A1 Hot Water Systems cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.

A1 Hot Water Systems will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

Waiver and Severability

Any failure of A1 Hot Water Systems to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and A1 Hot Water Systems, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

Feedback & Comments

Any opinions left on the Website by A1 Hot Water Systems customers are screened and moderated by A1 Hot Water Systems. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), A1 Hot Water Systems reserves the right to refuse or modify it.

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